Question 1

Refund, transfer and cancel policy?

Accepted Answer

All requests for refunds, transfers, and cancellations must be submitted in writing via e-mail to camp@yorkeducation.ca. Please see chart below on refunds, transfers, and cancellations policy.Your RequestCamp RequirementRefund Details / Fee RequiredTo cancel camp 7 days prior to start of campWritten request via e-mail100% refund$50 processing feeTo cancel camp within 7 days to start of campWritten request via e-mailMedical certificateSorry, we regret that camp fees are non-refundable unless the request is accompanied by a medical certificate.A medical certificate needs to be presented before the end of the registered camp week in order to qualify for a 70% refund of days missed.You may transfer the camp to another participant within the same age group, subject to Camp Director's approval and administration fee.Children with transferable or communicable conditions asked to leave campMedical notes recommend child leave campMedical note certifying the camper is well enough to return to camp is required and camper must be symptom-free for 24 hours prior to return to camp.70% refund issued for the number of days missed.A medical certificate needs to be presented before the end of the registered camp week in order to qualify for a 70% refund of days missed. (Days refunded starts from the later date of 1. medical note being issued and 2. official informing the camp director).Late arrivals, early pick-ups / departures, or missed camp days No RefundRe-schedule or transfer camp weeksWritten request via e-mailSubject to availability$50All requests for refunds, transfers, and cancellations must be submitted in writing via e-mail to camp@yorkeducation.ca. Please see chart below on refunds, transfers, and cancellations policy.In the event that government regulations do not allow camps to open or shut down camps mid-season due to COVID-19, affected registrants will be provided with a full refund.

Question 2

What payment methods do you accept?

Accepted Answer

As an NPO, e-Transfer is our default and preferred method. You can e-transfer the fee to camp@yorkeducation.ca after you review the confirmation/quote email. If you prefer to pay by credit card, you can request a payment link (a processing fee for credit card payment will apply).

Question 3

Can I come and pay in person?

Accepted Answer

You may come in-person and our staff will assist you. However please note that we do not accept cash payment. If you need assistance in-person, please book an appointment through email at camp@yorkeducation.ca.

Question 4

CWELCC

Accepted Answer

CWELCC is an incredible program that has the goal of offering childcare for a low average cost. However this program is only applicable for daycare centres and unfortunately we are not part of the childcare system.

Question 5

Is there any financial assistance for the program?

Accepted Answer

Canadian Tire Jumpstart®A community-based charitable program that helps kids age 4 to 18 participate in organized sports and recreation programs so they can develop important life skills, self-esteem and confidence.National in scope, but local in focus, Canadian Tire Jumpstart® delivers support to children in financial need through a Canada-wide network of local chapters.Here are some important details:Children are eligible for up to $600 per calendar year; a maximum $300 for the same sport.Grants will not exceed a maximum of $150 per application. Please note that our goal is to reach as many children as possible therefore grant amounts will vary.Programs or activities must encourage physical activity.Funding preference is to pay for registration fees.Approval of funding is dependent on available funds.Funding is available for members of the same family for the same season.EligibilityAll applicants must reside within Markham.Eligible applicants include children and youth between the ages 4 and 18 years of age.Funding should be for a sustained program that lasts a season. One week camps are not eligible.How to ApplyIf you would like to apply for the support through Canadian Tire Jumpstart® program, please apply online.YRES ScholarshipYRES Scholarship Fund recipient may receive 100% coverage for the camp. Please check our website for regular updates. The YRES Scholarship is not guaranteed every year, and it is dependent on funding from donors.

Question 6

Is there a referral or sibling discount?

Accepted Answer

No, we do not offer referral coupons for this program. There is also no sibling discount, as our rates are already highly affordable.Please note that York Region Educational Services reserves the right to modify this referral policy at any time.

Question 7

How big is the class?

Accepted Answer

We plan to assign 15-20 campers per classroom and the staff to camper ratio is 1:4.

Question 8

Does  your camp support students with special needs?

Accepted Answer

At this time, our camp and counselors are not equipped to accommodate students with special needs. However, if you need assistance, please reach out to us at camp@yorkeducation.ca. We can connect you with a community partner who may be able to provide the support you need.

Question 9

Behaviour and Respect Policy

Accepted Answer

Upon registration, campers are expected to demonstrate safe and positive behaviour throughout their time at camp. This includes following camp rules such as:Showing kindness towards fellow campers and staff.Respecting others' belongings and personal space.Following all safety rules and guidelines for each activity. This includes carefully listening to and following instructions from camp counselors and using equipment properly.Camp staff will address inappropriate behavior with appropriate consequences, which may include a warning, or loss of privileges. If a camper breaks the rules outlined in this form, staff will facilitate a discussion with the camper and parents about the inappropriate behaviour and how to manage it going forward. Please note that in the case of repeated offences that go against the camp rules above, campers may be asked to be picked up early from camp.At YRES, we foster an environment that does not tolerate bullying, discrimination, or harassment as well as prioritizing safety for campers, staff, and volunteers. In the case that the offences continue following discussion with the families and implementation of camper support, campers may have their registration withdrawn in accordance to our refund policy. Furthermore, YRES reserves the right to immediately withdraw a camper’s registration in cases of severe behavioral infractions or safety threats.

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